{"id":10851,"date":"2019-10-15T13:35:23","date_gmt":"2019-10-15T02:35:23","guid":{"rendered":"https:\/\/smithink.com\/?post_type=recording&#038;p=10851"},"modified":"2019-10-15T13:40:05","modified_gmt":"2019-10-15T02:40:05","slug":"building-customer-service","status":"publish","type":"recording","link":"https:\/\/smithink.com\/recording\/building-customer-service\/","title":{"rendered":"Building exceptional customer service in your firm"},"content":{"rendered":"\n\n\n<p>Exceptional customer service is an ongoing challenge for accounting firms as well as your client\u2019s businesses. This session will focus on the hugely successful Disney management model of \u201con stage and off stage\u201d service delivery and \u201cover managing\u201d through attention to detail that drives performance success. Experiences will be shared from a recent US trip to Disney University in Anaheim to undertake the Exceptional Leaders, Recruitment, Selection and Training, and Exceptional Customer Service programs that can be articulated to an accounting firm.<\/p>\n\n\n\n<p><strong>PRESENTED BY:<\/strong><br>Mark Holton, Smi<em>think<\/em><br><\/p>\n\n\n\n<figure class=\"wp-block-embed-vimeo wp-block-embed is-type-video is-provider-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Building exceptional customer service in your firm\" src=\"https:\/\/player.vimeo.com\/video\/366387068?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"featured_media":10852,"template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Building exceptional customer service in your firm - Smithink<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smithink.com\/recording\/building-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building exceptional customer service in your firm - Smithink\" \/>\n<meta property=\"og:description\" content=\"Exceptional customer service is an ongoing challenge for accounting firms as well as your client\u2019s businesses. This session will focus on the hugely successful Disney management model of \u201con stage and off stage\u201d service delivery and \u201cover managing\u201d through attention to detail that drives performance success. 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