Who is David Smith?
David Smith is a founding director of Smithink. He is the external practice advisor to many firms participating in firm management activities to provide an objective viewpoint and an understanding of strategies that have achieved success in other firms. He undertakes detailed practice reviews for those wishing to acquire practices, deal with succession issues or improve their strategy, efficiency, technology usage or client service. He conducts due diligence reviews of practices being acquired. He is Australia's most experienced independent technology and process adviser to accounting firms.
Previously, for over 16 years David was a partner at PKF (now BDO) Sydney where he created a significant software business which was sold to MYOB. He is a regular speaker on topics relating to the future of the accounting profession, business strategy, process improvement and innovation. He is also the advisor to businesses that provide products or services to the accounting profession.
He was the 2003 President of the Institute of Chartered Accountants in Australia, was an initial director on listing of Countplus, the ASX listed aggregator of many accounting and related businesses.
"The challenge to recruit and retain the star performers is driving change in how firms manage their technology and processes to enable flexible working, team productivity and a sought after work environment. Strategically firms are also reviewing how they engage with their clients. This ensures they are focussed on delivering to client needs and expectations as well as contracting with clients so that clients participate in assisting firms to provide highest quality and most efficient and cost effective service."
Over many years David Smith has spoken to and worked with small and medium businesses to harness the benefits of technology. He can paint a picture of the future but at the same time provide practical suggestions as how business can make better use of today’s technologies.
David is also an expert in the management of professional service firms and has spoken at many conferences and firm retreats. In addition to technology utilisation he can help firms understand how they can grow and better manage their businesses.
Building a culture of accountability, pragmatic marketing, process improvement, delegation, succession and improving service quality and service offerings are just some of the topics David can address.
Below are some topics David has presented which can be tailored to specific audiences. He is also open to suggestions and will work with you and your specific requests.
Harnessing technologies to improve your business performance
Creating a culture of accountability
Websites that work
Getting the most from social media
Technology now and in the future that will drive new opportunities for businesses
Professional Firm Specific
Future of professional services firms (tailored for professional service firm industry)
Future of audit
Pragmatic marketing that works
How to broaden your service offering
Keys to delegation
Capicity, workflow and resource planning
How to delight your clients (transforming client service)
Agreed (fixed) fees - the keys to success
David presents with high energy in an engaging and entertaining style that will keep the attention of audiences and deliver ideas that can be instantly applied in their business.
Creating a culture of accountability that drives performance in your firm
Reviewing the pros and cons of different team structures and implementing team structure change
Reviewing and optimizing your processes and technology usage
Dealing with partnership change and partner succession plans
Reviewing and integrating mergers or acquisitions
Creating and implementing an effective marketing plan
Improving your client engagement methodology to increase client satisfaction and develop more work
Conducting an effective partner retreat/strategy day or team day
Ensuring that your plans are effectively implemented and managed
Addressing change coming from the ATO, technology change and business generally
Thank you for taking the time to present at Rotomould 2017 Melbourne. The positive feedback has been overwhelming and that is in part thanks to you, for taking the time and bringing your knowledge and presenting it to the international industry.
Deputy Executive Officer Association of Rotational Moulders Australasia
Many thanks David. Your session was fantastic. You have created a lot of energy and discussion. I am pleased to confirm we have commitment around the partnership table to make some change, which is better than I thought, so job well done.
Managing Partner, Swaab Attorneys
Thanks very much for this morning. Feedback was fantastic – extremely relevant to all in the room.
Partner, Cutcher & Neale
Sincerest thanks for your wonderful presentation at our conference last Thursday. Staff were most impressed and inspired by what you had to say. You certainly challenged some of our thinking – which is what we wanted.