Your CRM and Business Advisory Success
Your Client Relationship Management (CRM) system in an integral part of your firm’s business advisory…
The accountant’s ten steps to better client service
Great client service is an ongoing challenge for accounting firms. I was recently asked, “what…
The Value-Added Proposition
Good profitability, strong cash flow, growing return and being client-focused go hand in hand. At…
Time for a fireside chat?
For as long as I have been engaged in the accounting profession, almost every firm…
The Keys to Exceptional Client Service
I was recently asked what were the key observations you have seen in successful accounting…
Robotic Process Automation (RPA) – the next frontier
There has been a mountain of press, blogs and videos predicting that the accounting profession…
How to create ongoing client engagements
Getting started with your advisory services and maintaining service momentum is one of the great…
Time for the accounting industry to take the lead
Remember the 1980s? Greed was good. Until Paul Keating killed it – it was the…
Are you selling yourself…or selling yourself short?
This has been a key question I’ve discussed with clients in 2018, and in most…
Why implement business advisory services?
One key question I seem to get asked regularly is; what’s wrong with being a…
10 key business advisory selling tips
1. Know how to explain simply to clients the products and services your firm offers….
How do you compare? Tech Survey 2018
Well the results are in. We have now completed our technology survey for the 8th…
At Smithink our passion is assisting accounting firms to achieve improved practice performance, enabling increased productivity and profits.