Posts by andreaives
Can’t find staff? An efficient team will help
No one needs to be reminded how hard it is to find good “producer” people these days. It’s gone from bad to worse as we move into the “Coping with COVID” world. In other articles, we have canvassed the various rocks that should be looked under to try to find people but it’s not easy.…
Read MoreHow’s that capacity plan going?
As many readers may be aware, I have long advocated that every firm needs a production manager. Part of that job is to ensure that the business has sufficient capacity to get the work done and develop new work. In these resource constrained times, this is no easy challenge. While, before COVID, there were still…
Read MoreThe end of the supplier centric integrated suite; Now the client centric best of breed suites.
One of the defining differences between the approach taken by North American accounting firms and their technology suppliers compared with Australian/New Zealand firms and their suppliers is the integrated suite. Those of my vintage can recall the birth of technology for the accounting profession in the late 1970s. Companies like Hartley Computer, O’Reilly Computer, Anpac…
Read MoreMillennials Rising
In late July we conducted our popular Young Guns workshop for emerging leaders. It is now clearly the domain of the Millennials (born 1981-1996). How exciting is that! It was wonderful to see this cohort being so engaged in building their careers and taking leadership roles in their firms. The challenge now for the Boomers…
Read MoreThe accountant’s ten steps to better client service
Great client service is an ongoing challenge for accounting firms. I was recently asked, “what are the key things you see in successful accounting firms around the world when it comes to client service?” I have summarised below my top 10 steps to better client service from observations in Australia, New Zealand, UK and Canada;…
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