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Are You Targeting Your Ideal Client?

online business manager target concept

I have long spoken to many accounting firm partners and team members about defining and agreeing on their ideal client profile. In my mind, an ideal client is someone who finds the perfect solution to their problems or needs in the services that your firm provides. The ideal client will be loyal to your firm,…

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Staff Impact on Succession Planning

Many accounting practitioners would agree that it is becoming increasingly difficult to attract and retain good staff that can assist not only in compliance procession but also in business advisory service delivery. There is increased reporting on the skills shortage in various industries and there are no immediate signs that this is going to change.…

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The end of the supplier centric integrated suite; Now the client centric best of breed suites.

One of the defining differences between the approach taken by North American accounting firms and their technology suppliers compared with Australian/New Zealand firms and their suppliers is the integrated suite. Those of my vintage can recall the birth of technology for the accounting profession in the late 1970s. Companies like Hartley Computer, O’Reilly Computer, Anpac…

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Caring – new post COVID-19 world

It’s always interesting to see unusual developments that come about from changes that happen in our world. The motor car ushered in suburban sprawl, shopping malls, drive in movies and the rest. The internet is driving so many changes in so many areas of life. Now we have COVID-19 which is also driving significant change.…

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